HVACR Passport

HVAC supply chain & warranty platform

A passport for every HVAC unit

One record per unit — created at the factory, stamped at inspection, tracked through distribution and installation, and carried by the homeowner for the life of the warranty.

7
lifecycle states
10+
user roles
4
product surfaces
1
source of truth
HVACR PassportInstalled
SerialCA-5000-X7Q4118
ModelPremium AC-5000
Installed2026-01-15
Warranty5 yrs · ends 2031-01-15
QR + NFC
Chain of custody7 / 7

The problem

Today, a unit vanishes the moment it leaves the dock

HVAC moves through manufacturers, distributors, contractors, and homeowners — but the record of who has what, and what's under warranty, lives in spreadsheets, emails, and phone calls. That's where disputes, fraud, and lost orders come from.

Manufacturers

No serial-level visibility past the dock. Warranty disputes and fraud with no trustworthy record.

Distributors

Parts ordered by phone and fax. Orders lost or duplicated, with no view of contractor demand.

Contractors

Paperwork per install, no warranty leverage in disputes, no path back to repeat business.

Homeowners

No idea what's installed or covered — and a messy, manual handoff when the home is sold.

What it does

One platform, the entire lifecycle

The whole journey on a single record — not four disconnected systems bolted together.

Unbroken chain of custody

Every unit moves through an enforced state machine, audit-logged at each step with user, timestamp, and IP.

One tag, two carriers

A single unit URL in both a QR code and an NFC chip — bound to the unit on first scan, with full replacement history.

Automatic warranty

Warranty starts on installation and is calculated per model. Homeowners see live status; warranty work is flagged.

Digital parts flow

On-site contractor ordering routed to the distributor as clean purchase orders, with OEM and aftermarket catalogs.

Multi-manufacturer by design

Run one brand or many. Data is isolated per manufacturer, and dealers see every authorized brand in one place.

Service, messaging & AI

Service requests, maintenance reminders, in-system messaging, support tickets, and unit-aware AI diagnostics.

The unit lifecycle

From created to installed — no steps skipped

A unit can't ship without passing inspection, and it can't be installed without the details that make a warranty real. That enforcement is what makes the record trustworthy for claims, recalls, and audits.

01
CreatedFactory
02
InspectedQC pass/fail
03
ShippedTo distributor
04
ReceivedDistributor
05
ShippedTo contractor
06
ReceivedContractor
07
InstalledWarranty starts

No step is skippable — a failed install can loop back for refurbishment, and every transition is logged with user, time, and IP.

One system, five surfaces

Every stakeholder gets a purpose-built app

Each role works in software shaped for them — sharing one source of truth underneath.

01Manufacturers

Manufacturer Portal

Create units, run QC inspections, ship to the dealer network, and manage warranty and dealer authorizations.

02Distributors & Contractors

Dealer Portal

One unified portal to receive shipments, manage multi-brand inventory, run the parts queue, and record installs.

03Homeowners & Inspectors

Consumer App

Homeowners see warranty status and service history, transfer ownership, and share unit info with inspectors.

04Homeowners

Homeowner Mobile App

A companion app for service requests, maintenance reminders, contractor messaging, and tap-to-open unit access.

05Contractors

Contractor Mobile App

A field app to scan QR/NFC tags, receive shipments, record installs and startup surveys, log service, and message homeowners.

Built for the real market

Carry ten brands. None of them see each other.

Manufacturers are isolated tenants. Distributors and contractors link to brands through a private dealer code — there's no global dealer directory to mine — and then work every authorized brand from one portal.

Brand Aisolated
Brand Bisolated
Brand Cisolated
dealer code · no directory

One dealer portal

Distributors & contractors see every authorized brand side by side — and no manufacturer ever sees another's relationships.

Request a demo

See the whole platform in one walkthrough.

We'll show you the unit lifecycle end to end — factory QC to homeowner warranty — and how it maps to your network.